Technical Support

professional engineers ready to assist our customers and partners

Frequently Asked Questions

Frequencies related

Why the price on the equipment for licensed frequency bands is higher than on the equipment for unlicensed frequency bands?

What is the difference between unlicensed and licensed frequency bands?

Ordering & Delivery

What are the ways of products delivery, incoterms (regarding SAF)?

Is it possible to arrange SOR order?

Does SAF sell its products by installments?

Is it possible to arrange delivery of SAF products to a specified destination?

Is it possible to arrange SAF presentations locally?

Product specifications

Do SAF radio links have limitations regarding height over sea level?

How is it possible to upgrade CFIP/CFQ/CFM link capacity?

What is the difference between FODU and ODU?

Where should lightning arrestors be installed? Are lightning arrestors obligatory?

Is SAF equipment compatible with the equipment from third-party vendors?

What accessories are required for the link apart from antenna and ODU-IDU/FODU?

What is the maximum link distance with SAF equipment?

What is the maximum link capacity with SAF equipment?

Network Management Systems

Is SAF equipment compatible with Network Management Systems from third-party vendors?

I want to start to use SAF NMS, but it does not discover any unit connected to server. What could be wrong?

How can we manage third party equipments through SAF products?

What is the bandwidth requirement needed for your NMS management (In band or Out band)?

Is there any limitation for the IP address range assignation to the network?

How many NEs can your NMS support? How many NEs can be supported with a single NE gateway?


In what frequencies is CFIP series equipment available?

What is an emission designator for SAF radio units?

What IEEE standards do the CFIP products support?

How do you control the capacity licenses in CFIP?

We are installing a link and we are not able to achieve calculated Rx level. Our signal is for 30 dBm lower then expected. What is the procedure to solve this issue?

What kind of connector do 6GHz CFIP radios have for antenna interface?

What should be considered when installing 24GHz radios?

Is it possible to use engineering order wire using your equipment?

Is it possible to use coaxial cable other than RG213 and LMR400 to connect IDU to ODU?

Is Ethernet in the first mile OAM (operations, administration, and maintenance) (802.2ag, 802.3ah) supported throughout SAF products.

What are Cisco router traffic shaper settings for Ethernet interface?

What is the network planning tool you recommend to deploy SAF products?

We have tested 313 Mbps link, but result is much lower than 313Mbps. What is the reason?

Link Planning/ Antennas

Can we use radio from one frequency band with antenna from another frequency band?

I think I’ve received damaged/DOA antenna, what should I do?

How do I know, which antenna size and frequency range should I choose for my link?

When should I choose single/dual polarized antennas?

What antennas do I need to transmit data with SAF radio?

What is the difference between a coupler and an OMT? Which one should I use for my application?

What is the minimum pole diameter for stable fixing of SAF supplied antennas (Arkivator)?

We have an old microwave link from a different vendor that needs replacement. Would SAF radio be able to mount to our existing antennas?

Can I paint the MW antenna?

Please explain the reasons why one would choose a specific 1+1 diversity configuration over another – that is Frequency over Hot Standby, etc? Is one type of redundancy config “better” than another?

I need to establish a reliable microwave link over water. Should I be worried about reflections disturbing radio link and do I need to install SAF equipment in 1+1 space diversity configuration?

What is the optimal vertical separation between antennas in 1+1 space diversity configuration for gaining availability improvement?

How close SAF radios can be mounted on the same tower? I have a tower that has very limited space, so is necessary to know what is the minimum suggested mounting distance between radio units?

What should I consider when designating frequencies for my microwave links and can I re-use the same frequency for two co-located SAF links?

How to interconnect outdoor units for a initial link bench test, if I don’t have a special ODU interconnection test suite?

Is Tx power the main parameter for link budget, distance and link performance quality?

CFIP PhoeniX M

How can I reset CFIP PhoeniX M device to factory default settings?

I have forgotten IP address of CFIP PhoeniX M Ethernet management port. How can I recover it?

I have observed that SNR parameter is fluctuating. What could be the reason of it? Should I be worried about it?

I want to upgrade firmware version of my CFIP PhoeniX M. Is it possible?

What is SNR (Signal to Noise Ratio) in CFIP PhoeniX M equipment and what is the purpose of SNR?

Is it possible for CFIP PhoeniX M to configure GigE ports capacity like standard Fast Ethernet module? Are the ports separated from each other, so that they can’t see each other’s traffic? What is the MTU for GigE module?

Is CFIP PhoeniX M switch transparent to QinQ VLANs? Is Rapid Spanning Tree Protocol (RSTP) and Multiple Spanning Tree Protocol (MSTP) supported?

Is it possible to hot-swap the CFIP PhoeniX M Management Board?

Is there any limitations regarding GigE SFP (Small Form-factor Pluggable) module choice for CFIP PhoeniX M?

Does CFIP PhoeniX M utilize transparent transmission of BPDU frames or does there exist a possibility to set BPDU filtering off when STP is off?

In CFIP PhoeniX M link from A to B there is the following problem: on B side Tx output power is set to 24dBm but actual value is -3.8dBm. The ATPC is disabled. This problem never happened before and we had similar problem on another CFQ link, but after rebooting it works fine.

During the test of CFIP PhoeniX M link and using Iperf, I got only 53Mbps instead of 100Mbps. Why did it happen?

We would like to segregate the traffic on our CFIP PhoeniX M backbone into different VLANs so we keep the different traffic types separated. We would also like to have some of the ports as trunk or tagged ports so we can do some aggregation at that level. SAF CFQ IDU has 2xE1, 4 Gigabit Ethernet Interfaces, 2 Fast Ethernet interfaces for NMS.

We have never before configured space diversity CFIP PhoeniX M link. What are the correct steps to do? Currently we have defined link mode to be Protected Diversity with capacity setting ETH 100-28. After updating link, it is starting to establish a link. Soon we got one or two green lights to IF modem, but soon those are starting to blink yellow again. This behavior seems to be continuing forever. SNR seems to be quite low around 20 dBm even signal level is around -35 dBm. Is this because we are trying to do this on the table with all the radios close to each other? Should only one transmitter be active in space diversity? It looks like that both transmitters are active, but each using 5 dBm power instead of configured power.

CFIP PhoeniX

What is the maximum packet size supported and Ethernet latency of CFIP PhoeniX?

Is it possible to have BER counters for the link and E1s?

CFIP Lumina

CFIP-106/108 FODU

SAF FreeMile 5 GE

SAF FreeMile 17/24

What is the maximum distance for SAF FreeMile link?

What polarization do 17GHz and 24GHz FreeMile radios utilize?

How to interconnect SAF FreeMile units for initial link bench test, if I don’t have a special interconnection test suite?

Can I power-up SAF FreeMile FODU from 802.3af/at switch?

What is the minimum mast diameter for the mounting brackets that come with the SAF FreeMile antennas?

Integra-G, Integra-GS

Integra-W, Integra-WS